ICT, COMMUNICATION AND ENTREPRENEURSHIP MODULE I November 2021

The Kenya National Examinations Council
Diploma in Environmental Agriculture
Diploma in Environmental Science and Technology
Diploma in Applied Biology and Analytical Science
Diploma in Water, Sanitation and Engineering Technology
Diploma in Horticulture
Diploma in Land Survey and Geo-Spatial Engineering
Diploma in Animal Husbandry
Diploma in Fisheries Technology
Diploma in Cooperative Management and Development
Diploma in Business Management
Diploma in Banking and Financial Services
Diploma in Roads and Building Technology

ICT, COMMUNICATION AND ENTREPRENEURSHIP

MODULE I

November 2021

 

MODULE II

INSTRUCTIONS TO CANDIDATES

  1. You should have the following for this examination paper:
    • Answer booklet
  2. This paper consists of five sections A to E.
  3. Candidates are required to answer any TWO questions, choosing ONE from each section.
  4. Maximum marks for each question are as indicated.
  5. This paper consists of printed pages.
    Candidates should check the question paper to ensure that all the pages are printed as indicated and that no questions are missing.

SECTION A: INFORMATION COMMUNICATION TECHNOLOGY (20 Marks)

Answer any TWO questions from this section.

1 (a) Outline four functions of the control panel in a computer system.
ANSWER:

  1. Modifying system settings.
  2. Managing hardware devices.
  3. Adding and removing software.
  4. Configuring network and internet connections.

(b) Identify the network topology and explain its features.
ANSWER:

  • Network Topology: Star Topology
  • Features: Centralized management, easy to troubleshoot, failure in the central node leads to network failure.

2 (a) Distinguish between upgrading and updating in a computer system.
ANSWER:

  • Upgrading involves installing a new version of a software application or hardware for enhanced features.
  • Updating involves modifying the existing version with patches, bug fixes, or minor enhancements.

(b) Explain the functions of each of the following features in a word processor:
(i) Font
(ii) Header
(iii) Footer
(iv) BOLD
ANSWER:
(i) Font: Defines the appearance of the text characters.
(ii) Header: Text that appears at the top of each page.
(iii) Footer: Text that appears at the bottom of each page.
(iv) Bold: Makes the text thicker for emphasis.

SECTION B: COMMUNICATION SKILLS (20 Marks)
Answer any ONE question from this section.

3 (a) State four barriers to effective communication.
ANSWER:

  1. Language differences.
  2. Cultural barriers.
  3. Emotional distractions.
  4. Physical distractions (noise).

(b) Explain five functions of feedback in the communication process.
ANSWER:

  1. Confirms understanding.
  2. Encourages continued interaction.
  3. Helps in making adjustments.
  4. Provides information for improvement.
  5. Measures effectiveness.

4 (a) Describe how to maintain eye contact during a formal presentation.
ANSWER:
Maintaining eye contact involves looking directly at the audience, scanning the room, and making eye contact with different individuals periodically to engage them.

SECTION C: ENTREPRENEURSHIP (20 Marks)
Answer any TWO questions from this section.

5 (a) Outline four features of a healthy workplace employee relationship.
ANSWER:

  1. Mutual respect between employer and employee.
  2. Open communication channels.
  3. Collaborative work environment.
  4. Supportive management practices.

(b) Explain three features of a business plan that may be presented to an investor.

ANSWER:

  1. Executive Summary: Brief overview of the business.
  2. Market Analysis: Details about the target market and competition.
  3. Financial Plan: Projected revenues and expenses.

6 (a) An entrepreneur is someone who takes risks to operate a business. True or False? Explain.
ANSWER:
True. An entrepreneur assumes financial risks in the hope of making profits by operating a business.

(b) State four factors that may limit the growth of entrepreneurship in Kenya.
ANSWER:

  1. Inadequate access to capital.
  2. Poor infrastructure.
  3. Regulatory challenges.
  4. Lack of entrepreneurial skills.